Courses Company Wiki Best Practices Lesson 7

How to Use the Right Mode of Communication for the Situation

Navigating different types of communication

Really effective companies commit to becoming expert communicators. They become particularly adept at using the right mode of communication, depending on the circumstance. Here are two types of communication to think about:
  • Synchronous communication: Conversations that are taking place in real-time. This can be in person, but it can also be over the phone, on Slack, or over another similar channel.
  • Asynchronous communication: communication where there’s a lag between one person sharing information and other people’s responses.

Using the right mode at the right time 

Neither style is inherently better than the other. What matters is that you use the right style for the job at hand.
For example, a discussion of your company culture may be better suited to synchronous contexts, so that people can ask questions. A brainstorming session might also be better suited to synchronous contexts.
On the other hand, complex information with many steps is best shared asynchronously. Don’t overwhelm a new hire by telling them (verbally) your 8-step process to file an expense report. They’re not going to remember, and they’ll feel stressed out while you’re explaining the process. You may also want to use an asynchronous mode for info that many people will refer back to, such as a product release schedule.
Again, both modes of communication are valuable. What matters most is that you use the right format for the situation. Tettra was built to house the information that’s best suited to asynchronous communication. This means you can save your valuable in-person time for the other stuff.

Your assignment

Think about your onboarding process. Jot down 10-20 things you need to communicate during onboarding and identify whether each item is better suited to synchronous or asynchronous channels. Then create a page suggestion in Tettra for each item that's most appropriate for asynchronous modes. You can assign these suggestions to yourself for now, or you can assign them to other team members who might be able to help document these areas.