Earlier today, we teamed up with ClosedWon, Drift, and Zapier to show off a workflow that makes life easier for support and sales teams. So often, customers pose questions to...
Meetings are a staple within any business. Research suggests that US-based companies hold up to 11 million meetings every day. That’s a lot of meetings. Ensuring that your sessions are...
How many times per month do you answer the same question or do the same task? How often do you help your co-workers find a document, a data point, or...
Communication plays an integral role in the day-to-day operations of any business. It has a profound impact on the success of projects, campaigns, and companies as a whole. Ineffective...
“Ugh, where is that document?” “My Google Drive folders are a total mess.” ”I have no idea what I named that thing or what folder it’s in.” “I know someone...
The definition of process management can vary from source to source, but in its purest form, it’s a way of assessing and improving current processes to create a more efficient...
Bob Wright, the COO of Wendy’s, said “The ultimate test of a great leader is their ability to find the best in someone else and to bring that out.” Jack...
Procedural knowledge, also known as imperative knowledge, is the type of knowledge exercised in the performance of a task. It’s basically “how” you know to do something. The classic example...
This month, we’ve been focused on giving you more granular control over where and how knowledge sharing happens. We want to make it easier to get the right info to...
