Articles

Articles about knowledge management, high performance teams, and operating processes.

Using Chat and Knowledge to Drive Revenue

Earlier today, we teamed up with ClosedWon, Drift, and Zapier to show off a workflow that makes life easier for support and sales teams. So often, customers pose questions to...

The ROI of Better Knowledge Management

How many times per month do you answer the same question or do the same task? How often do you help your co-workers find a document, a data point, or...

What Procedural Knowledge Is and How to Use It

Procedural knowledge, also known as imperative knowledge, is the type of knowledge exercised in the performance of a task. It’s basically “how” you know to do something. The classic example...