Knowledge Management Resources

Company Handbook Essentials: When to Write it, What to Include, and How to Share it

Handbooks; they're a necessity that every growing organization must at some point consider in order to maintain alignment across the company. While some may find the creation process daunting, a handbook helps deliver guidance across the company on many fronts to set boundaries, standard procedures, rules, and requirements. This post covers some of the major categories that companies generally include in their handbook.

How to Document Weekly Team Meetings

Like many teams, we meet on a regular cadence to align on goals and outcomes. Monday is about setting priorities; Friday is about reconnecting to share progress and discuss open issues. This process is efficient and easy to navigate in...

Running an Offsite? Please Think of the Humans

This guest post comes to us from Mat Lawrence, Senior Program Manager for Atlassian's portfolio of Server and Data Center products, driving strategy and execution globally across R&D centers. He has worked in multiple industries, evolving practices for how teams work...

Using Chat and Knowledge to Drive Revenue

Earlier today, we teamed up with ClosedWon, Drift, and Zapier to show off a workflow that makes life easier for support and sales teams. So often, customers pose questions to which we don’t have readily accessible answers. This is a...

The ROI of Better Knowledge Management

How many times per month do you answer the same question or do the same task? How often do you help your co-workers find a document, a data point, or a piece of information? Do you struggle to regain focus...