Resources

Hundreds of knowledge management resources about building high performance teams.

Documentation Habits of High-Performance Teams

We've had the good fortune to support thousands of high-performance teams and observe how they document things. One things we've noticed is that they become really good at documenting the...

Clarify Your Team’s Operating System

What's a team operating system? Most teams have an “operating system” they use to run effectively. This doesn't refer to the software that helps your computer run; instead, it refers...

Document Your Tools

Track your tools Most teams use a lot of different software products to do their jobs. Unless you're using a tool like 1password or blissfully to organize all of your...

How to Write Like a Pro

Great documentation doesn't require perfect writing. So don't let the writing part feel daunting. The most important factor when it comes to great documentation is that the reader can understand...

What to Document

If you're just getting started, it can be helpful to have some rules of thumb about what to document. We've spoken with some of our most successful customers to get...

Building a Culture of Documentation

Documentation as an ongoing process Some people envision documentation as a "one and done" activity. One person - the founder or team lead, perhaps - writes down everything, and voila!...