Customer Service Articles

12 Best AI Customer Service Software for 2024

Get a comprehensive review of several top customer support platforms, including Help Scout, Tettra, Hiver, and others, each designed to...

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17 Most Common Customer Service Job Titles (SaaS & Tech)

Understanding the various roles within this field is crucial for businesses aiming to enhance their customer support systems and for...

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The 14 Top Customer Service Metrics Every Team Should Track

Effectively managing a customer service team demands substantial resources and effort. But how can you gauge the effectiveness of these...

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What is CSAT? Explaining The Customer Satisfaction Score

There are many ways to measure how customers feel about your product or service, and CSAT (Customer Satisfaction) is one...

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6 Steps To Handle Difficult Customer Conversations

Everyone’s come across horror stories from customer service about that completely unreasonable customer who raged at a poor, beleaguered employee....

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Customer Service Quality Assurance: The Process for Support Success

How can you know if your customer service meets the mark?  As you scale your customer support team, it can...

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Use a Call Center Knowledge Base to Enhance Customer Service & Agent Efficiency

Call centers are constantly searching for methods to enhance the quality of their service and streamline operations.  With multiple touchpoints...

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How Can Your Company Be Customer Oriented? Tips and Ideas To Help

A company’s customers are its load-bearing pillars. They’re vital for making things work in today’s increasingly competitive and oversaturated market...

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34 Customer Service and Call Center Scripts Your Support Team Can Use Today

In this blog post, we'll explore various customer service call center scripts and how implementing these strategies can significantly improve...

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32 Customer Service Software for Your Support Team (Best Digital Tools List)

Below, we broke down many of the top customer support tools, giving you a high level overview of what each...

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How To Set Effective Customer Service Team Goals (SMART & FAST)

Why set customer service team goals?  Customer service team goals are crucial because they directly impact the quality of customer...

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Customer Support vs. Customer Success: What Are The Differences?

In today’s dream-of-being-a-unicorn SaaS environment, the terms “customer support” and “customer success” are thrown around alot; often interchangeably.  But what...

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13 Customer Service Response Examples for Common Questions

Navigating customer service in the SaaS industry requires tact, empathy, and a deep understanding of your product. This guide presents...

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Should You Outsource Customer Service?  (Pros & Cons)

You experience massive seasonal spikes in volume. Every year, your team scrambles to hire and onboard new agents during the...

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How To Write Great Knowledge Base Articles (9 Tips)

What is a Knowledge Base Article? A knowledge base article is an invaluable resource designed to provide comprehensive information on...

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13 Best Intercom Integrations & Apps for Your Customer Service Team

This guide dives into the most impactful Intercom integrations, spotlighting how they fortify customer support, enrich customer data, and streamline...

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How to Create a Content Plan for Your Support Team

Here on the Tettra blog, we’ve recently covered the different types of support documentation and how to create great customer...

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What Are Customer Support Operations? (Your Quick Guide)

Customer support operations is a critical component within your customer service. These teams hold a pivotal role in amplifying a...

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