Articles

Articles about knowledge management, high performance teams, and operating processes.

Virtual Team Building for Remote Companies

Think of some of the most popular remote-first companies you know: Buffer, Help Scout, Zapier, or Litmus might come to mind. In looking at the Glassdoor reviews for these teams,...

Wiki Best Practices: Top 10 Tips

Years ago, I joined a small tech startup, one with fewer than 20 people. The org structure was very flat, and there weren’t many rules about what people focused on...

Holiday Scheduling for Customer Support Teams

This past Thanksgiving, I found myself sitting in my childhood bedroom at my parents’ house, having the most lovely chat conversation with one of my favorite Tettra customers. Why, you...

Team Goal Setting for 2019

According to the Harvard Business Review, an astounding 95% of employees don’t have a good grasp of their company’s goals and strategy. Within a large team, this uncertainty might be...